This policy applies to purchases made through the official Braquette website.
- All returns are processed as store credit only. No refunds will be issued.
- Returns and exchanges must be initiated within 14 days from the delivery date.
- Store credits are valid for up to 6 months from the date of issue and cannot be extended.
- All items must be in their original condition—unworn, unused, and unwashed—with original tags attached.
- Non-Returnable Items: Certain items, such as those with makeup stains or any scent (perfume, etc.), will not be accepted. Custom orders,
sale items, and previously issued store credits cannot be returned.
- All orders placed during sales are final. Items purchased as part of a final sale, archive sale, end-of-season sale, or any other
discounted offer on the website are not eligible for return or exchange.
- Only authorized returns will be processed. Any unauthorized returns will be refused, and the customer must arrange for the collection
of their items.
If you receive a faulty, damaged, or incorrect item, please inform us within 24 hours at [insert email] with your order number and images of
the issue. Refunds will be issued within 8-10 working days of receiving the returned item at our facility.
Additional Notes
- Orders placed using store credits cannot be returned or exchanged.
- If you choose to ship a garment back to us, Braquette will not be liable for any loss or damage incurred during the return shipment.
International Returns & Exchanges
We do not accept returns or exchanges on international orders.
Processing Timeframes
For processing timelines, please refer to our Shipping & Delivery policy.
Thank you for your understanding and cooperation. If you have any questions, feel free to reach out to our customer service team at
[insert email].
Process:
- Contact Us: Reach out within 5 days of receiving the package to report any issues.
- Return Method: All returns are processed as store credit only. No refunds will be issued.
- Store Credit Validity: Store credits are valid for up to 6 months from the date of issue.
- Condition of Returned Items: Items must be in their original condition—unworn, unused, and unwashed—with original
tags attached. They must be returned within 14 days of receiving.
